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Neighbourgood

Based in South Africa with properties in San Francisco, Neighbourgood blends short-term stays, co-living, and workspaces into one seamless lifestyle experience. With a portfolio of heritage gems and modern builds, the focus is on community, connection, and comfort, creating more than just a place to sleep.

André Turnbull, Head of Operations, leads the charge with nearly thirty years of hospitality experience. His passion is crafting memorable guest experiences that keep people coming back.
Neighbourgood
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  • South Africa
  • Group
  • Cloudbeds
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“On average, we’ve increased ADR by 8–12% across several properties while maintaining or improving occupancy levels.”

André Turnbull

The Challenge

As Neighbourgood’s portfolio expanded, managing rates manually became a real strain. "Before RoomPriceGenie, our pricing was largely manual and spreadsheet-driven. We reviewed competitor rates periodically, but it was time-consuming, often taking hours each week, and still left room for human error," recalls André.

The lack of automation meant reacting too slowly to demand shifts, sometimes overpricing in quiet periods, other times leaving revenue on the table during peaks. "We weren't always maximizing occupancy or ADR potential."

The Trigger

"As our portfolio grew, manual updates became unsustainable," André explains. That’s when he started looking for a revenue management system. Different providers were considered, but none felt like the right match, except RoomPriceGenie. "Many systems felt either overly complex or not tailored to the size and style of our operations," says André. RoomPriceGenie stood out for its simplicity, hospitality-first design, and reputation among hoteliers André trusted.

The Solution

"RoomPriceGenie is intuitive, quick to set up and easily integrates into our workflow," André shares. "It automates rate adjustments based on live market data, demand and occupancy, which saves us hours each week and gives us confidence that we’re always competitively priced."

Guests also noticed the difference—positively. "We haven’t had negative feedback, in fact, our competitive rates often result in positive comments about value for money," says André.

He also values the balance of automation and control: "I appreciate the transparency of the system and the ability to make manual overrides when needed, without losing the automation benefits."

The Result

The impact was immediate and measurable. "On average, we’ve increased ADR by 8–12% across several properties while maintaining or improving occupancy levels," André explains.

The pricing admin dropped from hours to minutes, allowing the team to focus on what matters most. "We’ve reduced the time spent on manual pricing from several hours a week to just a few minutes of review," says André.

Beyond revenue, there’s peace of mind. "We’ve improved forecasting accuracy and reduced pricing errors, giving both our operations team and owners greater confidence in our revenue strategy."

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