Revenue Management Glossary

Closed to Arrivals

Definition

Closed to Arrival (CTA) is a capacity control restriction that prevents guests from checking in on a specific arrival date. However, reservations that begin before the restricted date and continue through it are still allowed. This tactic is used to protect high-demand nights and optimize longer-stay booking.

How to use it

Revenue managers implement CTA when they anticipate high occupancy due to ongoing stays but want to avoid one-night or low-value arrivals. It ensures that the remaining inventory is reserved for guests who add more overall value, such as multi-night bookings.

Formula

Decisions to use CTA are based on: Forecasted occupancy, Demand patterns, booking pace, stay length optimization and event and holiday calendars.

Related Terms

Capacity Controls, Minimum Stay (MS#), Booked to Capacity (BTC), Revenue Management Strategy, Stay-Through
“Closed to Arrival is a smart restriction used to maximize multi-night stays and revenue during peak periods—ensuring that limited room inventory delivers the highest return.”

Hendrik Niehues

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