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Neuchatel Polanco

Neuchatel Polanco is a corporate housing building in a bustling corporate district of Mexico, Polanco. Specializing in mid- to long-term stays, they cater to clients needing temporary housing, primarily corporate clients. Carlos Llewellyn, the head of sales & revenue, sought a solution to optimize revenue management for their unique business model.
Neuchatel Polanco - Apartments Building
Flag of Mexico
  • Mexico
  • Group
  • Guesty
Carlos Llewellyn
“With RoomPriceGenie, I’ve experienced the best of both worlds—our occupancy and ADR have both significantly increased.”

Carlos Llewellyn

The Challenge

Before using RoomPriceGenie, they struggled to maximize revenue due to the nature of their long-term stay model. With flat pricing, they often missed out on opportunities to fill short-term gaps between bookings and failed to adjust prices when events, such as Formula 1, drove high demand. Their revenue management team, based in Argentina, wasn’t fully in tune with the dynamics of the Mexican market, resulting in missed pricing opportunities during high-demand periods and underpricing during peak events.

The Trigger

The turning point came when they realized just how much revenue they were losing. For example, when the F1 event came to town, they sold rooms at regular rates instead of tripling prices, as they should have. It became clear that they needed a dynamic pricing system to capture these opportunities, better tailor pricing to the local market, and optimize revenue without relying on a distant team unfamiliar with Mexico’s corporate housing market.

The Solution

RoomPriceGenie provided the ideal solution by automating dynamic pricing and filling revenue gaps. No longer needing a dedicated revenue management team, they now adjust rates automatically to reflect demand spikes during events while maintaining smooth pricing during regular periods.

The system is so efficient that the head of sales only checks RoomPriceGenie once a week, spending just 10-15 minutes reviewing pricing. With fantastic customer service and a seamless onboarding process, RoomPriceGenie has simplified their operations without affecting guest satisfaction—rates are accepted, and reviews remain positive.

The Result

Since implementing RoomPriceGenie, both occupancy and revenue have improved. They’ve gone from underselling at $150-$180 per night to charging $250+, maximizing revenue while maintaining high occupancy. RoomPriceGenie has perfectly adapted to their specific business model, something other revenue management systems couldn’t achieve, ultimately making their revenue management more efficient and successful.

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