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Kipara Tropical Rainforest Retreat / BelgraviaPro

Tucked into the lush rainforest fringes of Airlie Beach, Kipara Tropical Rainforest Retreat offers explorers, families, and groups a relaxed, great-value base for Whitsundays adventures. Managed by BelgraviaPro, the property has recently undergone a major transformation, expanding to 67 rooms, adding new cabins and villas, introducing pet-friendly options, and implementing a comprehensive refurbishment program.

Its revenue strategy is led by Jarratt Horton, Revenue Manager & Finance Business Partner at BelgraviaPro, who supports 40+ properties across Australia and New Zealand. “I love this industry,” he says. “Hospitality plays such a big part in people’s happiest memories.”
Kipara Retreat
Flag of Australia
  • Australia
  • Group
  • RMS Cloud
Jarratt Horton
“We’re seeing strong results in line with your estimates when we were first onboarded, and managing our pricing strategy is a breeze compared to our manual processes before.”

Jarratt Horton

The Challenge

When Kipara relaunched after major refurbishments, it faced an immediate challenge: a new room mix, an expanded inventory, and no usable historical data to guide pricing.

“We relied heavily on high-level market data and assumptions,” Jarratt explains. “That meant constant monitoring and many manual updates just to keep up.”

The Airlie Beach market moves fast:

- Competitors change rates daily
- Frequent promotions shape demand
- Guests are extremely price-sensitive

To stay competitive, Jarratt had to run repetitive searches across OTAs, update rates manually, and react to sudden shifts.

The result?

- Underpricing on high-demand dates (“booked out too early”)
- Overpricing on others (“consistently lower occupancy”)
- A growing time burden across multiple properties

“As a revenue manager working with multiple hotels, I need to use my time efficiently. Staying on top of the market manually just wasn’t sustainable.”

The Trigger

BelgraviaPro saw a clear upside in Kipara’s revenue potential but wanted a solution that improved performance and operational efficiency. “I already knew of RoomPriceGenie through UK industry contacts,” Jarratt shares. “We reviewed a couple of other options, but RoomPriceGenie stood out because it’s easy to set up, easy to manage, cloud-native, and better value for money.” The free trial made internal approval straightforward.

The Solution

Since going live, the difference has been immediate. “Managing our strategy is a breeze compared to before,” Jarratt shares. “RoomPriceGenie is doing all the heavy lifting.”

- Automated daily updates
- Stronger forward bookings
- Better forecasting confidence
- Time saved across the team

The experience has been so positive that BelgraviaPro has already added four more properties to RoomPriceGenie. Jarratt is also enthusiastic about our features: “It’s great to see new tools rolling out, especially Minimum Length of Stay and the group bookings calculator. We’re excited to incorporate those into our daily operations.”

The Result

RoomPriceGenie has delivered strong, measurable impact:

- +20% revenue
- +26% occupancy uplift
- +30% RevPAR YoY

“Before RoomPriceGenie, the data suggested we were underpricing some rooms and overpricing others,” Jarratt says. “Now pricing is competitive and right-sized, and occupancy has grown exactly as we hoped.”

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