Revenue Management Glossary

RevPAG (Revenue per Available Guest)

Definition

Revenue per Available Guest (RevPAG) is a revenue management metric that measures the total revenue earned per guest during a set period of time. RevPAG is useful for larger properties – such as resort and spa hotels – which offer non-room ancillary revenue upgrades/add ons (in addition to the standard room rate), as it provides more accurate data on individual guest spend.

How to use it

Both room- and ancillary service pricing decisions must be made strategically, as the hotel must be able to cover their operational costs and turn a profit, without negatively impacting occupancy rates or minimizing conversion rates on ancillary offerings. RevPAG helps revenue managers make more accurate, data-based pricing decisions on the pricing of both rooms and ancillary revenue offerings.

Using RevPAG, revenue managers can also examine revenue at a more granular level, to identify opportunities for new ancillary revenue streams and/or areas of improvement on pricing to maximise conversion rates on existing ancillary offerings. RevPAG also enables a more holistic view of a property's revenue, which helps revenue managers more accurately identify the property's market position and ensure profitability over the long-term.

RevPAG is also useful for other guest-focused departments (i.e., F&B, spa, front desk, concierge, etc.), as it helps them to better understand the value that guests perceive in the property's ancillary revenue offerings. Using this information, the departments can identify opportunities to improve overall service quality and/or add new service offerings; as a result of these updates, hotels can optimize their property's perceived value (to potential guests) and maximize revenue opportunities.

Formula

To calculate RevPAG, divide the total room revenue (during a set period of the time), by the total number of guests on-site (during the same time period).

RevPAG= Total room revenue / Total number of guests

FYI: RevPAG will often be lower than RevPAR, as some rooms will have multiple occupants.

Related Terms

RevPAR (Revenue per Available Room), ADR, Occupancy, Revenue Management Metrics, Revenue Management, Revenue Manager, TRevPAR, RevPOR, GOPPAR
“RevPAG helps revenue managers understand whether pricing (on both room and non-room ancillary revenue offerings) is maximising revenue on a more granular level (per guest, rather than per room). By monitoring RevPAG over time, revenue managers will have a better understanding of how seasonality affects guest spending, making it possible to update pricing accordingly and develop new marketing strategies to boost conversion rates during seasons with low purchase activity.”

Babynke Kingma

Babynke Kingma
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