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The Cabins at Cloudcroft

Karl and Laura Campbell, owners of The Cabins at Cloudcroft, operate a unique cabin rental business in the scenic village of Cloudcroft, New Mexico. Their 1950s-era cabins retain original features like metal cabinets and vintage refrigerators, offering guests a nostalgic, step-back-in-time experience. Despite modern upgrades, the Campbells focus on providing personal touches and memorable guest interactions, making The Cabins a favorite for visitors.
Cabins at Cloudcroft - Accomidation Aerial
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  • USA
  • 10 to 25 rooms
  • Little Hotelier
Karl Campbell
“The fact that we no longer have to micromanage our pricing strategy is critical in helping us achieve our goal of a more hands-off approach to managing the back-office operations.”

Karl Campbell

The Challenge

Before RoomPriceGenie, Karl, and Laura relied on static, year-round pricing, with only occasional manual adjustments. The hassle of manual pricing often deterred them from making frequent updates, which limited their ability to optimize profits.

The Trigger

The turning point came when the Campbells realized they needed a dynamic pricing solution that could seamlessly integrate with their existing system, Little Hotelier. After exploring options for over two years, they immediately chose RoomPriceGenie after discovering its smooth compatibility. "We considered many options, but none integrated with Little Hotelier as seamlessly as RoomPriceGenie," Karl explained.

The Solution

RoomPriceGenie provided an intuitive, automated revenue management solution that allowed The Cabins at Cloudcroft to set dynamic prices based on market demand. The software’s easy-to-use interface and comparison tools gave the Campbells confidence in their pricing decisions. Weekly checks of the pricing charts and calendars confirmed that RoomPriceGenie was performing exactly as needed. Additionally, the excellent support from RoomPriceGenie’s team ensured quick solutions to any questions or issues. Karl notes, “We love working with RoomPriceGenie’s support staff—their quick responsiveness takes a lot of stress out of our lives when we need to fix something NOW.”

The Result

RoomPriceGenie flawlessly sets high-season prices, ensuring maximum profitability during peak demand. For Karl and Laura, RoomPriceGenie has become a key part of their operational strategy as they move toward a more hands-off management style. With plans to travel and step away from daily operations, the ability to automate pricing has been essential in helping them maintain control without constant oversight. The integration of RoomPriceGenie supports their vision of building a legacy for their family while ensuring their business continues to thrive with minimal intervention.

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